CMCC provides users with self-service via online service hall. The on-line service hall is a virtual service hall, providing information to customers around China through the China Mobile website. Without leaving their houses, clients can enjoy the same service and support that is available from service halls on the high street.

You may acquire:

Mobile fee service
Mobile fee service refers to the services CMCC provides to customers, including fee-related information inquiries, function setup or alteration, online payment, etc.

Service transaction
It refers to online application, setup, alteration etc. for our product functions and services. We also provide application and cancellation of part value-added services and add-on services.

Bonus points plan
CMCC launches customer bonus points plan in many aspects, and you can visit the online service hall to enquire your bonus points, exchangeable products and bonus points exchanging etc.

SMS service
You can use this function to write and send single SMS online by self-help, send group SMS, download wonderful SMS, recruit original SMS etc. Please visit CMCC website to operate.

Online Customer Service
We provide you with service hall and the mobile number registration location adscription enquiry, helping you acquire needed information and solve FAQs.

Personal Information Management
We provide you with services and functions of checking and modifying general personal information, including customer name, address, post code, email address and telephone number etc.