China Mobile has service halls all around the country where you can find out info and open China Mobile’s services in your area. Service hall service staff also deal with complaints, consulting and customized terminal sales.

The on-line service hall is a virtual service hall, providing information to customers around China through the China Mobile website. Without leaving their houses, clients can enjoy the same service and support that is available from service halls on the high street.

10086 is the national customer service hotline. By dialing 10086, clients can enquire about China Mobile policies, service information, new services, and fees. They can also give feedback on China Mobile network communication and service quality and propose suggestions on how to improve ..

China Mobile offers all its customers the facility to send short text messages for acquisition of services. Subscribers can enquire about fees and services anytime anywhere by sending a text message.